Refund policy

At Luisshop.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 30-day free return and exchange policy, as well as a free refund option.

If you would like to exchange an item, please return the item to our specified warehouse within 30 days of receipt. Once we receive your returned item, we will process your exchange within 7 business days and notify you by email. Please note that for exchanges initiated due to personal reasons, an additional $9.9 shipping fee will be charged.

If you would like to initiate a refund within 30 days of receiving your item, please return the item to our specified warehouse. Once we receive your returned item, we will process your refund within 7 business days. Refunds typically take 7-15 business days to appear in your account, depending on your bank. The refunded amount will be returned to the credit card used for the purchase.

If you receive a damaged or incorrect item, please take a photo and contact us immediately. We will process your request within 3 business days and provide a free replacement. However, if the item is damaged due to personal reasons, we cannot provide compensation or accept a return.

At Luisshop.com, we are committed to providing our customers with the highest quality products and services. If you have any questions about our return and exchange policy, please don't hesitate to contact us.

Return address:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Address:

 

Email: Support@luisshop.com